Shipping policy

Shipping Policy 

Estimated Delivery Times

For orders delivered, estimated delivery times are:

  • Ireland: 3–7 business days after shipment
  • International orders: 5–12 business days after shipment

Delivery times are estimates only and may vary depending on carrier delays, holidays, peak seasons, or other external factors.

Order Processing

All orders require up to 7 business days for processing before shipment.

Because many of our items are prepared or made to order, processing times may occasionally vary during busy periods such as sales or holidays.

Once your order has been processed and shipped, you will receive a confirmation email.

Priority Processing (Rush Orders)

Priority Processing ensures your order is handled ahead of standard orders, typically within 24–48 hours.

Please note that this service only speeds up preparation time. Carrier shipping times remain unchanged and cannot be guaranteed.

Split Shipments

If your order contains multiple items, it may be shipped in separate packages.

Each shipment will include its own tracking number, and items may arrive on different days.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please allow 24–48 hours for tracking updates to appear in the carrier system.

Customs & Import Fees

For orders delivered within Ireland, no customs duties apply.

For international orders outside Spain:

  • Customs duties, VAT, or import taxes may apply depending on the destination country
  • These fees are not included in the purchase price
  • The customer is responsible for any additional charges applied by local authorities

selunéva.com is not responsible for customs delays or fees outside Spain.

Shipping Protection

Shipping Protection is an optional add-on that covers eligible orders against loss, theft, or damage during transit.

If a covered issue is confirmed, selunéva.com may offer a replacement or refund depending on the situation.

Shipping Protection does not cover:

  • Delayed deliveries
  • Incorrect or incomplete addresses provided by the customer
  • Packages marked as delivered by the carrier
  • Orders refused, unclaimed, or returned due to unpaid fees

Claims must be submitted within 14 days of the last tracking update.

Delivery Responsibility

Once a package is marked as “delivered” by the carrier, responsibility transfers to the customer.

selunéva.com cannot be held responsible for lost or stolen packages after confirmed delivery, but we are happy to assist with carrier investigations when possible.

Incorrect Address

Customers are responsible for ensuring that all shipping details are correct at checkout.

Orders shipped to incorrect or incomplete addresses cannot be refunded or replaced.

If a package is returned due to address issues, reshipment may be offered at the customer’s expense.

Returned Orders

If a package is returned due to:

  • Incorrect address
  • Unclaimed delivery
  • Refusal of delivery
  • Payment failure for local fees (if applicable outside Spain)

the customer may request reshipment.

Reshipping costs will be the responsibility of the customer. Refunds are not provided in these cases.

Consumer Rights (Ireland)

Customers in Spain are protected under Spanish and EU consumer law.

You have the right to receive your order within 14 days , unless another timeframe was clearly agreed at checkout.

If delivery does not occur within this period, you may be eligible to cancel your order and request a refund in accordance with applicable consumer regulations.

Delays Outside Our Control

selunéva.com is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Strikes or transport disruptions
  • High-demand periods
  • Other force majeure events

Such delays do not qualify for refunds or compensation.

Need Help?

For any questions about your order, please contact us:

info@vesperandrose.com