Refund policy
Refund Policy (Ireland)
Order Issues, Replacements & Refunds
At Vesperrosedublin.com, we want every order to arrive in perfect condition and meet your expectations. If something is wrong with your order, our team is here to help resolve it quickly.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@vesperandrose.com within 14 days of delivery.
To process your claim, please include clear photos of:
- The product
- The packaging
Once reviewed, we will determine whether a replacement or refund is appropriate.
Claims submitted without sufficient evidence may be declined.
Personalized & Made-to-Order Items
All personalized or custom-made items are final sale.
This includes any products that have been engraved, customized, or produced specifically for your order.
We do not accept returns, refunds, or exchanges unless the item arrives damaged or defective.
Order Changes & Cancellations
Once an order has been placed, it enters processing quickly and may not be possible to modify or cancel.
If you believe there is an issue with your order, please contact us immediately at info@vesperandrose.com
While we cannot guarantee changes, we will do our best to assist if the order has not yet entered production or shipment.
Shipping & Delivery Responsibility
Once a parcel is marked as “delivered” by the carrier, responsibility for the package transfers to the customer.
selunéva.com is not responsible for lost or stolen packages after confirmed delivery.
If a delivery issue occurs, we can assist you in opening a carrier investigation.
Incorrect Address
Customers are responsible for entering correct shipping details at checkout.
Orders sent to incorrect or incomplete addresses provided by the customer are not eligible for refund or replacement.
Refund Processing
If your refund is approved, it will be processed within 14 days to your original payment method.
No additional fees will be charged for approved refunds.
Right of Withdrawal (Ireland & EU Law)
If you are located in Spain (or the European Union), you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please contact info@vesperandrose.com within the withdrawal period.
Once approved, items must be returned within 14 days of notifying us.
Return shipping costs are the responsibility of the customer.
Refunds will be issued once the returned item is received or proof of return is provided, whichever comes first.
Refunds include the product price and standard shipping costs (if applicable). Express or upgraded shipping costs are non-refundable.
Exemptions – Personalized Items
The right of withdrawal does not apply to personalized or custom-made products.
This includes any item that has been engraved, customized, or made specifically for the customer.
Such items are final sale unless they arrive damaged or defective.
Need Help?
If you have any questions about your order or refund, contact us at:
info@vesperandrose.com